Shipping policy

HOW MUCH IS SHIPPING?
The cost of shipping is calculated for orders less than $25. Orders at $25 or more is free via ground shipping.

WHEN WILL MY ORDER SHIP?
If your order is placed before 12pm PST during a normal business day, it’s shipped the same day. Orders placed after 12pm pst will ship the next business day, unless otherwise stated on our website.

HOW DO I KNOW IF MY ORDER HAS SHIPPED?
You can sign into your account to track your order. If you elected to receive updates via SMS, check your messages to view the latest update. As always, you can call us during business hours to request the status of your order.

WHAT WILL MY PACKAGE LOOK LIKE WHEN I RECEIVE IT?
Not to worry- we take your privacy seriously. Your item(s) are packaged in a standard brown cardboard box.

WHICH SHIPPING COMPANY DO YOU USE?
We use USPS or FedEx ground because of the high level of service we receive from our shipping location.

WHERE DOES MY ORDER SHIP FROM?
Your order will ship from our warehouse in Oakland, California.

WHERE DO YOU SHIP TO?
We ship to U.S. addresses only.

DO YOU REQUIRE A SIGNATURE ON YOUR PACKAGES?
An ADULT signature is required on any order because our products are strictly prohibited to underage persons. We also take credit card fraud seriously.

CAN I UPDATE OR CHANGE MY SHIPPING INFORMATION AFTER I ORDER?
Orders go out very quickly, but there may be a chance to change your address if you call us BEFORE 12pm pst on the day your order was placed. If your order already shipped, the ship-to address cannot be changed.