Return/Refund Policy

If your item(s) were received damaged, or if you would like to return your UNUSED item(s) for a refund or exchange, please email or call us within 15 days of receiving your package.


For items that were received as broken/damaged:

In the unlikely event your product(s) arrived damaged, please take clear photos of the damaged item(s,) box and packing material so that we can file a claim with the shipping company. Email the photos to WITHIN 15 DAYS upon receiving your package. Thereafter, we may either email you a return label to ship back the entire package, or we may ask you to trash the package. Either way, a replacement will be sent to you at no additional cost.


For incorrectly-shipped items:

Oops! Mistakes do happen, though during the rare instance when this may occur, we will email you a return label. Please send the unused products in the same packaging within 15 days upon receiving it and we’ll send you the products that you originally ordered. If you used the item(s,) we cannot replace them.


For refunds:

Send us an email or call us within 15 days upon receiving your package to let us know that you would like a refund for your UNUSED item(s.) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s.) We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days. Approval is contingent upon determining whether it is the correct product that was returned, whether they were damaged during the customer’s possession, and/or whether the item(s) were used.

To return your product, mail your product back to:

Bat Kountry
248 3rd St., #468
Oakland, CA 94607

You will be responsible for paying for your own shipping costs for returning your item for a refund. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.