Normally I don't review products that I've purchased but my experience this time has prompted me to do so. I purchased a few items along with this one on a Saturday evening. My order was processed and shipped on Monday and at my door (CA to PA) on Thursday. At the same time I ordered another piece from a different vendor and that took 10 days( NJ to PA.) I used my new ashcatcher a few times before noticing that the water level was slowly going down and eventually a puddle of water below the piece itself. I throughly inspected it and found a tiny pinhole in the piece that wasn't finished to be the cause of the problem. I want to say that this was no fault of BatKountry and simply a manufacturers defect. I then decided to email sales and describe my issue and send pictures of the issue. Only a few hours later I got a response( on a Sunday evening) that they would be sending me out a replacement and I received that the following Friday which again was very prompt shipping. Now to the product itself, this thing is AWESOME and absolutely does it's job and some. By far the smoothest/ coolest smoke I've gotten from any piece and this thing will make a great addition to any lineup. This was my first time shopping with BatKountry and after my experience, can say that it certainly won't be the last. Once again thanks to Rob for helping me solve my issue and to BatKountry for the fast shipping, great customer service and awesome product!
